June Emerson Wind Music

Making A Purchase

You can make a purchase through our website, by telephone, fax or post (see Contact page for information).

If you cannot find the title you are looking for, please get in touch and we’ll be happy to try and locate it for you. Please provide us with as much information as you can (such as instrumentation, publisher etc). You can also send us a request using the Contact form on this website.

Items priced at £0.00 are listed for your reference, but are pending confirmation of the retail price. Any £0.00 listed items ordered will be charged at the recommended retail price (RRP) and the appropriate postage charge added - if you are unsure about ordering and would like to find out a price in advance, please contact us.

Payment

If you place an order through this website you will be taken to a checkout screen and then on to our payment partner. They operate a secure environment ensuring your details are safe at all times. You will receive a confirmation email when your order has been placed successfully. Please be aware that we don’t take payment for your music until it is ready to be shipped. This also applies to any back-orders.

We accept all major credit and debit cards for payment.

Pro Forma invoice - only choose this option if you do not have a credit or debit card, or are a trade customer with an account. If you just want to order our free catalogues, please select the Pro Forma option and you won't be asked to provide card details.

All payments and invoices are made in pounds Sterling. Your bank or payment card issuer will convert the payment into your own currency.

Shipping And Handling

Orders within the UK are sent by Royal Mail First Class post. Larger orders may be split into several smaller packages, to keep costs to a minimum. If you require your order to be sent by another method (eg. Royal Mail Special Delivery, courier etc) then please Contact us and we’ll calculate the cost for you.

Overseas orders are sent by standard airmail unless you require another service (eg. courier, surface mail). As for our UK customers, please Contact us for a quotation for these alternative methods.

Postage is calculated according to the total value of your order - see table below:

 

Order total UK Europe Rest of the World
Up to £10.00 £1.75 £3.95 £5.75
£10.01 - £15.00 £2.25 £4.50 £5.75
£15.01 - £20.00 £2.75 £5.75 £8.25
£20.01 - £30.00 £3.75 £6.25 £8.75
£30.01 - £40.00 £3.95 £6.75 £12.75
£40.01 - £50.00 £3.95 £7.75 £17.95
£50.01 - £75.00 £5.25 £10.00 £25.00
£75.01 - £100.00 £7.50  £15.00 £30.00

£100.01 - £250.00

Over £250.00

Free

Free

£22.50

£30.00

£50.00

£60.00

In the case of part-shipped orders (where some items are out of stock and have been back-ordered), postage will be charged in full on the initial shipment - the remainder of your order will be sent post-free.

Returns

Please contact us first to arrange the return of any items.

Music may be returned for exchange or refund within 14 days of delivery, unless agreed otherwise in advance.
Please include your invoice number and reason for return, so your refund/exchange can be processed quickly.
If you have received faulty, damaged or incorrectly supplied music we will supply a pre-paid returns label.

Music returned to us that has been marked in any way will not be eligible for refund/exchange. This includes music damaged when being returned to us, so you must ensure that it is returned in appropriate packaging, using additional cardboard for protection if necessary.
Please obtain a proof of posting certificate when returning goods as we cannot be held responsible for goods lost in transit to us.

UK post-free orders (order value over £100) will have the relevant P&P charged if the returned music brings the order total back under the £100 threshold.

VAT

The VAT rate on printed music in the UK remains at 0%.

Credit and Debit Card Security

We are not aware of any cases of card fraud using our internet shopping system. All card details are encrypted using 128 bit encryption. Rest assured that your details are stored securely and payments are processed by JEWM authorised personnel ONLY.

Our Promise to You

We guarantee to do everything possible to process your orders and enquiries to your complete satisfaction. If there are any problems please let us know. If you’re happy with our service please recommend us to your friends and colleagues!

June Emerson Wind Music will not disclose your personal details to third parties.

Emerson Edition Ltd

Emerson Edition Ltd is not accepting any unsolicited material at this time.