June Emerson Wind Music Terms and Conditions

Statutory Rights

Nothing in these Terms and Conditions shall affect your statutory rights under the law of England.

Privacy Policy

When placing an order with June Emerson Wind Music, we need to collect certain information to be able to process your order. This information is stored lawfully and in accordance with the relevant data protection acts. All information held on our system is password protected, and protected through SSL 128bit technology encryption. We do not use any information given for marketing purposes without your consent. If you are concerned about giving any personal details please contact us at sales@JuneEmerson.co.uk We will not share any of your personal information with outside parties except to the extent necessary to complete your order. From time to time we would like to email you to keep you up to date with any offers or information. We may email you about discounts, promotions and new products. If you decide that you wish not to receive such information contact us at sales@JuneEmerson.co.uk

Prices

Prices and the availability of items are subject to change without notice. We at June Emerson Wind Music make every effort to ensure that all prices and technical information is correct. In the unlikely event of an error, we cannot be held responsible for any inaccuracies at any time. If there is any price increase caused by an error on your order, we will notify you before processing your order. All product prices include VAT where applicable. We are required by law to collect VAT at UK rates on orders despatched to countries within the European Union. N.B. The prices published on the June Emerson Wind Music website (www.JuneEmerson.co.uk) apply only to orders placed over the Internet. These prices may vary when purchased using other methods.

Payment

You can pay for your purchases either by credit or debit card, by requesting a Pro Forma (pre-payment) invoice, or by placing the goods on your June Emerson Wind Music credit account, if you have one. Credit accounts are normally only given to regular customers who represent companies and institutions such as shops, schools, colleges and Education Authorities. For details, please contact us; sales@JuneEmerson.co.uk All orders placed on our website are accepted at our discretion; in some instances where the value is high we may ask for proof of identity to be faxed through or cash to be paid direct into our account. If you choose to pay by credit / debit card then the details of your card number will be securely encrypted before they are transmitted over the internet or stored on our computers. This makes your card details completely undecipherable by anyone except us. We accept payment by Visa, Delta, Switch, MasterCard and Solo cards provided that they are not swipe only. Cards are not charged until the goods are ready for despatch and your order has been checked. In the event of a payment problem, if no attempt has been made by the customer to resolve the problem, we reserve the right to cancel the order after 7 days.

Title to Goods

Goods supplied by us remain our property until those goods have been paid for in full. If payment is declined by your card issuer, you will be contacted. In the event of the customer's insolvency June Emerson Wind Music reserves the right to reclaim goods for which full payment has not been made.

Deliveries

We endeavour to dispatch all orders which are in stock on the day the order has been placed. If you need delivery by a certain time please state this clearly on your order and we will do our best to oblige.

For Royal Mail Special Delivery, Parcelforce and other courier shipments, a signature may be required upon delivery to your address. You are responsible for your order once the package arrives at the supplied delivery address. We cannot be held responsible if the package(s) goes missing once delivered. If any goods are received faulty or damaged on receipt, you must notify us within 7 days of receiving them (via email or telephone) quoting your order reference. We cannot be held responsible for goods that do not arrive with the customer due to errors made by the customer when entering their address details. Please ensure that you check all your details before confirming your order. For more information on deliveries, please click here.

Orders and Stock Availability

All items offered on our website are subject to availability. If you do order an item and it is out of stock we will endeavour to notify you within 1 working day of your order being placed. We usually expect back-ordered items to arrive within approximately 7-10 days, but we will let you know if we know of any reason they may be delayed for longer. We will keep items on back order for you unless you contact us to cancel your order. We do select orders at random for security checks to help protect both you and us. We may request that you provide us with proof of address and /or proof of identification before your order can be processed. When this happens we will contact you to request the information required. When you pay for your order by credit or debit card we carry out checks or "authorisations" with the card issuer for security reasons. Should any problems occur with the authorisation of your card we will contact you with further details. Fraud: In order to maintain customer security we carry out both manual and electronic security checking on all orders - in certain circumstances it may be necessary to contact you for further information. Note that your I.P address will be taken on any order, which is for security reasons and will help protect against fraudulent activity. We reserve the right to cancel accounts and / or block incoming emails from any nuisance or suspected fraudulent activity.

Website Accuracy

All pictures on our website are the best indication we can give of the original item and are for illustration purposes only. From time to time the manufacturer may make small changes to the design / specification of a product. For this reason, specifications and/or colours of products may change without prior notice. Products, prices and offers are only valid at the time they are published on our website.

Security

We realise that the internet is based on trust, so we make security our number one priority. Your credit card details are sent to our secure servers when the order is processed. At no point are your credit card details sent over an unsecured connection.

Complaints

If you have any complaint about our service, please contact us. We will treat your complaint fairly and confidentially, and we will endeavour to respond to all complaints within five working days.

Copyright

The web site design, underlying source code and software (including applets) are the copyright of One Degree Consulting Ltd. All text, graphics, the selection and arrangement thereof, and all software compilations and all other material on this website are the copyright of June Emerson Wind Music, or their content and technology providers. All rights reserved. Permission is granted to copy and print portions of this website for the sole purpose of placing an order with June Emerson Wind Music. Any other use of materials on this website without the prior written permission of June Emerson Wind Music is strictly prohibited.

Governing Law

Your use of the June Emerson Wind Music website and the purchase of any products using the June Emerson Wind Music website will be governed by English Law and will be deemed to have occurred in the United Kingdom.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, JUNE EMERSON WIND MUSIC IS PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEBSITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, JUNE EMERSON WIND MUSIC DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice. Except as specifically stated on this website, to the fullest extent permitted at law, neither June Emerson Wind Music nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.